PRIVACY POLICY
At Zeb Zeeshan, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you browse or make a purchase from our website, we may collect the following information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Shipping & Billing Address
- Country and City
- Payment Information (processed securely by our payment providers)
Order Information
- Products purchased
- Order history
- Custom measurements
- Height and preferred heel height (where applicable)
- Special requests or notes provided during checkout
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website activity and browsing behaviour
- Cookies and similar technologies
2. How We Use Your Information
Your information is collected to:
- Process and fulfil your orders
- Provide custom tailoring and made-to-order services
- Communicate order confirmations and shipping updates
- Respond to customer service enquiries
- Improve our website and shopping experience
- Detect fraudulent or suspicious activity
- Comply with applicable legal obligations
With your permission, we may also send updates about new collections, promotions, and exclusive offers. You may unsubscribe from marketing emails at any time.
3. Payment Security
We do not store or have access to your complete payment card details.
All online payments are processed securely through trusted payment service providers using industry-standard encryption and security measures.
4. Cookies
Our website uses cookies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Personalise your shopping experience
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We respect your privacy.
Your personal information is never sold to third parties.
We may share limited information only with trusted service providers when necessary to:
- Process payments
- Deliver your orders
- Provide courier services
- Operate and maintain our website
- Comply with legal requirements
These service providers are required to keep your information confidential.
6. International Orders
For international deliveries, certain information may be shared with shipping carriers and customs authorities as required to complete your shipment.
Customers are responsible for complying with their country's import regulations and any applicable customs duties or taxes.
7. Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Request deletion of your personal information, where legally permitted
- Opt out of marketing communications at any time
To make any of these requests, please contact us using the details below.
9. Data Retention
We retain your information only for as long as necessary to:
- Fulfil your orders
- Provide customer support
- Maintain business records
- Meet legal, tax, and accounting obligations
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
10. Third-Party Services
Our website may contain links to third-party websites or services.
Zeb Zeeshan is not responsible for the privacy practices, policies, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.